Data Protection and Privacy Notice

GDPR Data Protection and Privacy Notice

 

  1. Data Controller
    This website (zugimpex.com) is operated by Zugimpex Slovakia s.r.o., registered at Kopcianska 14, 85101 Bratislava, Slovakia. For all matters concerning the processing of personal data under the GDPR and related laws, you may contact us at:
    Email: data.protection.lawyer@zugimpex.com
    Phone: +41 41 544 48 44
  2. Who This Applies To
    This notice applies to anyone who visits our website, uses our services, requests information, or otherwise interacts with us.
  3. What Data We Collect
    • Identity data: name, title, date of birth
    • Contact data: email address, phone number, postal address
    • Account data: login details, preferences, settings
    • Transaction data: services ordered, billing address, payment details
    • Technical data: IP address, browser type, cookies, log files
    • Tracking data: tracking tools, analytical technologies
    • Marketing data: communication preferences, survey responses
  4. Why We Use Your Data
    • Pre-contractual steps and to perform contracts you request (Art. 6(1)(b) GDPR)
    • Order processing, payments and service delivery (Art. 6(1)(b))
    • Legal and regulatory compliance (Art. 6(1)(c))
    • Website, product, service and security improvements (Art. 6(1)(f))
    • Fraud prevention and IT support (Art. 6(1)(f))
    • Newsletters and marketing (if you consent) (Art. 6(1)(a))
    • Non-essential cookies and tracking (if you consent) (Art. 6(1)(a))
  5. Cookies, Tracking Tools & Analytics
    We use cookies, tracking tools and similar technologies to make our site work, analyse traffic and support marketing. You can manage or revoke your consent at any time via your browser settings.
  6. Who We Share Data With
    We share your personal data only when necessary to:
    • Group companies for central services
    • Service providers (hosting, IT maintenance, payment processors, newsletter platforms, analytics, advisors)
    • Business partners who help deliver our services
    • Regulators or authorities when the law requires
    • Buyers or investors if we sell or merge parts of our business (with safeguards)
  7. International Transfers
    Your data may go outside the EU/EEA). We protect it by:
    • EU adequacy decisions
    • Standard Contractual Clauses approved by the EU
    • Strict internal policies and technical safeguards
  8. Data Retention
    We keep your data only as long as needed for the purposes above or as required by law (e.g. up to 10 years for accounting). After that, we delete or anonymise it.
  9. Your Rights
    Under the GDPR, you have the right to:
    • Access your personal data
    • Correct inaccurate or incomplete data
    • Delete your data (“right to be forgotten”) when allowed
    • Restrict or object to processing based on our legitimate interests
    • Receive your data in a structured, machine-readable format (data portability)
    • Withdraw consent at any time (without affecting past processing)
    • Lodge a complaint with your local data protection authority
  10. Handling Access Requests (DSARs)
    a. Right of Access (Art. 15 GDPR)

You have the unconditional right to request confirmation of whether we process your data and to access that data.

  1. How to Request
    Submit your request in writing to data.protection.lawyer@zugimpex.com.
  2. Identity Verification
    Before we act, we will ask you for proof of identity to prevent unauthorised disclosure.
  3. Timeframe
    We will respond within one month of receipt. If your request is complex, we may extend by up to two further months, with notice.
  4. Unfounded or Excessive Requests (Art. 12(5) GDPR)
    We may refuse or charge a reasonable fee for requests that are manifestly unfounded, excessive or repetitive.
  5. Complaint Right
    If you disagree with our decision, you may lodge a complaint with your local supervisory authority.
  1. Data Security
    We use technical and organisational measures (encryption, access controls, audits) to keep your data safe.
  2. Automated Decisions
    We do not use automated decision-making that has legal or similarly significant effects on you.
  3. Updates to This Notice
    We may update this notice at any time. The “Effective Date” below shows when the latest changes took effect. Please review this page regularly.